THE WALL STREET JOURNAL reports:
Ryan Petersen started freight forwarder Flexport with the goal of bringing digital tools to the shipping business. A decade later, he says picking up the phone can be just as important as rolling out new technology.
Petersen returned to day-to-day operations at the 10-year-old company in September after his handpicked successor, former Amazon.com logistics executive Dave Clark, resigned. San Francisco-based Flexport’s revenue fell dramatically this year as shipping …
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